If you're having issues with your pillow, linen or homeware product, let's help you to troubleshoot!
Does your pillow have a flippable capability?
Some of our pillows (The Koala Pillow and the Breeze Pillow) have the ability to flip and provide a different type of feel. We'd recommend giving each side a go as it can give you a firmer or softer feel.
Have you given your body enough time to get used to your new pillow?
When you purchase a new pillow, it can take some time to adjust. We recommend giving your body at least 14 sleeps on your new pillow to make sure you've given it enough time!
If the Koala bedding or homeware product just isn't right for you, we can help you organise a return. Just submit a request, tell us why you're returning the product and our Customer Service team get the ball rolling.
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