I bought my koala product from my friend. Is it still covered by warranty? 13 October 2023 05:11 Updated The Koala Warranty is provided to the original purchaser only and isn't transferable. Related articles How do I make a warranty claim? What is Koala's return policy? How do I return something? Do all products come with the Koala warranty and consumer guarantees, even when purchased during a sale? How long will it take to receive my refund?