Here are a few tips to try when the charger is not working:
- Check your phone supports wireless charging
- If your phone has a cover on, try removing it for charging
- Ensure that there are no metal or magnetic items that may in contact with the wireless charger
- Ensure the smartphone is facing up and make sure the wireless coil of your smartphone is aligned to the centre of the wireless charging pad on the unit. Note, the wireless coil location differs from model to model.
- Check for and remove any items that may come between your smartphone and the wireless charging pad. The phone needs to be in direct contact with the wireless charging marker with no obstructions