I bought my Koala product from my friend. Can I return it for a refund? 13 October 2023 05:09 Updated Our 120-night trial and 10-year warranty are both provided to the original purchaser only, and aren't transferable. Related articles How do I return something? How do I know if I am in a metro, regional or rural delivery zone for returns? How long will it take to receive my refund? In what condition do you accept returns? What is Koala's return policy?