What do you do with returned products? 04 April 2023 04:32 Updated When a Koala product is returned it is cleaned and assessed, it is then either sent to the Koala Second Home, donated to those in need through our charity partners, or recycled into carpet underlay! Related articles How do I return something? How long will it take to receive my refund? What is Koala's return policy? In what condition do you accept returns? How do I make a warranty claim?