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We hate to say it - but triple-check you entered the correct email details. Happens to the best of us!
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Get your friend to have a squiz in their Promotions and Junk (gasp!) folders - the email may have gotten lost in their inbox.
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Are you sure your friend isn’t an existing Koala customer? This process will only work if this is your friend’s first purchase with us.
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Our referral system uses IP address data to identify unique users. Make sure you and your friend are using different devices throughout the referral process otherwise the system implodes, essentially.