Our mattresses are specially compressed for ease of shipping. It can take 3-5 days for the mattress to come back to its correct shape and feel, but you can sleep on it right away. It will just get better and better over the first week or so!
For further information on unboxing, check out the links below:
Koala SE Mattress Assembly Instructions (PDF)
Koala Mattress Assembly Instructions (PDF)
Plus Mattress Assembly Instructions (PDF)
Soul Mate Mattress Assembly Instructions (PDF)