Payment & Promotions

Billing & Payments

• How do I pay for my order?
• If I make an additional donation after checkout, where can I get my tax receipt?
• Do you offer interest-free finance?
• How do I use ZipMoney?
• How often are the repayments using Zip?

Promotions, Referrals & Offers

• Can I use discount codes when products are on sale, including the 'Welcome' discount?
• Do all products come with the Koala warranty and consumer guarantees, even when purchased during a sale?
• If I purchase products during a sale, can I still ask for my order to be delivered at a future date?
• I didn't receive my discount off my order. What can I do?
• Are bundles also included in Koala sales?
• Can I customise a bundle/ purchase items separately?