Standard Delivery & Shipping
- Do I need to be home to receive my delivery?
- Can I make changes to my order (including delivery date changes) after purchasing?
- Help - I'm missing items from my order.
- When will I receive my delivery? Can I select a specific day for delivery?
- If I order now, can I get delivery later?
- Where do you deliver?
- Koala does not deliver to my postcode, why? What can I do?
- I received a text notifying me of a delay. What happens now?
- How can I check my delivery details? (costs or time)
- What are large, medium & small furniture items? How does it impact my delivery?
- How is my delivery fee calculated?
- Are mattresses delivered free Australia-wide?
- Do you deliver to my apartment door?
- Will I get a heads up when the delivery is made?
- Do you deliver after work hours? Can you deliver on the weekend?
- Can the courier bring my delivery inside my home?
- It is saying I am ‘regional’ but I consider myself ‘metro’, who dictates these categorisations?
- If I have a warranty issue with my product, will I have to pay for the return delivery fee?
- Koala used to provide free delivery nationwide, why are you charging for furniture-only orders?
- Do you offer contact-free delivery?
- Remote Customers: Why Am I Unable to Purchase Furniture Items? Why Can I Only Purchase a Mattress?